AutoRev AI
Integrations/ServiceTitan
SServiceTitan connector

AI Receptionist for ServiceTitan

From the first ring to the recovered estimate, inside ServiceTitan.

AutoRev runs the revenue work around your dispatch board: intake, capacity-aware booking, dispatch, missed-lead recovery, estimate recovery, memberships, outbound, and escalation to a person when the rules say so. Connect ServiceTitan and every stage reads and writes against your live board, on the correct job type and business unit. Your data stays where your team already looks.

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Two-way sync LIVE
AUTOREV
ServiceTitan logo
Reads the live dispatch board before offering a booking slot
Creates customers and jobs on the correct business unit
Matches the caller to existing ServiceTitan history by phone number
Built for

Shops running 10 to 200-plus technicians across several business units, where peak-season call volume outruns the CSR desk for weeks at a time.

Full two-way sync

What moves between AutoRev and ServiceTitan

AutoRev runs against the full ServiceTitan API in both directions, live while the call is happening. These are the records it touches on a booking.

Customers and locations

Both ways

Inbound numbers are matched against your ServiceTitan customer list. Known callers get their equipment and job history read back to them. New callers are created with full intake.

Jobs

AutoRev writes

Every booked call becomes a ServiceTitan job with the job type, business unit, campaign, priority, and summary already filled in.

Appointments and capacity

AutoRev reads, then writes

Slots offered on the phone come from live technician availability and your capacity rules, so the booking still holds when dispatch looks at it.

Job types and business units

AutoRev reads

You map your job types once. The qualifying questions on the call decide which one the job lands on, which keeps your reporting split clean.

Estimates

Both ways

Open estimates are pulled for follow-up. Accepted amounts and customer replies are written back with a timestamped note.

Invoices and payments

Both ways

Payment links go out over text, and settled payments reconcile against the ServiceTitan invoice.

Calls, texts, and notes

AutoRev writes

Recording, transcript, and outcome attach to the customer and the job, so the next tech reads what was promised.

The whole revenue chain, running inside ServiceTitan

Answering the phone is the first of eight stages. Every one of them is work that a person in your office is doing today, or quietly not doing.

  1. 01

    Intake

    Every call answered, day or night. The caller is matched to their ServiceTitan history by phone number, so a repeat customer is never treated like a stranger.

  2. 02

    Capacity-aware booking

    Slots come from live technician availability and your capacity rules, so the booking still holds when dispatch looks at it in ServiceTitan.

  3. 03

    Dispatch

    Emergencies are triaged on the call, escalated by your on-call rules, and filed with the urgency set before the caller hangs up.

  4. 04

    Missed-lead recovery

    Abandoned calls, form fills and after-hours voicemails get worked automatically. The lead you already paid for stops leaking.

  5. 05

    Estimate recovery

    Open ServiceTitan estimates are chased over voice and text on your schedule. Big-ticket quotes that went quiet are where most shops find money they already earned.

  6. 06

    Memberships

    Lapsed service agreements get renewed, and every completed job is a chance to sell one. Recurring revenue stops depending on whoever remembers to ask.

  7. 07

    Outbound

    Reactivation, seasonal tune-ups and review requests run against your own ServiceTitan list. Bookings write back the way a CSR booking would.

  8. 08

    Human escalation

    Anything outside the rules goes to a person, with the full intake already captured, so the callback starts from a complete record.

Connected

What changes when you connect ServiceTitan

A phone line that never goes to voicemail

Nights, weekends, hold queues, and the ninety seconds when all three CSRs are already on a call. AutoRev picks up, qualifies, and books.

Estimate rehash

Open ServiceTitan estimates get worked over voice and text on a schedule you set. Big-ticket quotes that went quiet are the first place most shops find money they already earned.

Reactivation on your own list

Customers who have not booked in eighteen months get a real conversation. Bookings write back to ServiceTitan the way a CSR booking would.

One KPI view across business units

Booked rate, conversion, revenue per call, AR aging, and rehash recovery in one place, split by trade.

Run it by talking to Claude

Install the AutoRev connector in Claude and ask for what you want. "Rehash every open estimate over $1,500 from the last thirty days." There is no campaign builder to learn.

The whole operation

What AutoRev runs

AutoRev runs the operating surface of a trades business, with the AI working inside it rather than bolted onto the side.

Your call

Two ways to run it

Connected to ServiceTitan

AutoRev reads your live dispatch board, capacity rules, job types, and business units, then writes every booking, job, estimate, and call note back into ServiceTitan. Your office keeps one board and one set of reports.

AutoRev as your system of record

Run the whole operation in AutoRev instead: dispatch board, technician scheduling, pricebook, estimates, invoicing, payments, reviews, and reporting. Shops consolidating off several tools start here.

Same AI, same capability, either way. The only question is where your records live.

In practice

What this looks like on a real week

First hot week of the summer

Call volume triples on a Monday. Your CSRs take the calls they can and AutoRev takes the rest, booking maintenance and no-cool visits against real capacity. Voicemail stays empty.

Burst pipe at 2am

AutoRev triages on the call, confirms it is an emergency by your definition, pages the on-call plumber, and creates the ServiceTitan job before the caller puts the phone down.

The panel upgrade that went quiet

A $6,400 electrical estimate has sat open for three weeks. AutoRev calls, gets the real objection, and either books the work or marks the estimate dead with a note explaining why.

Several business units, one phone number

A caller asks about a water heater and mentions their AC is loud. AutoRev books plumbing, flags the HVAC lead, and tags both to the correct business unit.

Setup

Live the same day

  1. 01

    Authorize ServiceTitan once from AutoRev settings. Customers, job types, business units, and technician schedules sync in.

  2. 02

    Point your after-hours number, overflow line, or main line at AutoRev. Your existing phone system stays as it is.

  3. 03

    Walk the script. Tell AutoRev your job types, your dispatch rules, and what counts as an emergency.

  4. 04

    Place a test call and watch the job appear on the board.

  5. 05

    Turn on the text and rehash workflows once the phone side is proven.

Why ServiceTitan shops turn it on

  • Stop paying for calls twice, once in ad spend and again in the voicemail nobody returns
  • Skip the manual retype from phone pad to ServiceTitan
  • Cover August and January without hiring seasonal CSRs
  • Get emergencies to the on-call tech before the caller hangs up
  • Work every open estimate on the board
FAQ

AutoRev and ServiceTitan

Through the ServiceTitan API. You authorize the connection once from AutoRev settings and your customers, job types, business units, technician schedules, and open estimates sync in. There is nothing to install on a workstation and no file exports to babysit.

It writes into ServiceTitan. Customers, jobs, appointments, estimates, and call notes land on real records with the job type, business unit, and priority already set. Your dispatcher works one board.

No. AutoRev reads live availability and your capacity rules before it offers a slot, the same check a CSR makes. If nothing is open it offers the next real window.

Yes. You map your job types once. AutoRev asks the qualifying questions that separate a maintenance visit from a no-cool call, then books on the matching job type and business unit so your reporting stays clean.

Either way you want it. AutoRev does dispatch, technician scheduling, routing, pricebook, estimating, invoicing, payments, reviews, and reporting, plus 24/7 voice and text. Shops that want one system run all of it in AutoRev. Shops that want to keep ServiceTitan as the book of record connect it and AutoRev works against that data instead.

It can be. AutoRev covers the same operating surface: dispatch, scheduling, pricebook, estimates, invoices, payments, and reporting. The AI answering the phone and working the follow-up is part of that system, not a separate subscription. You can also connect ServiceTitan and keep your history exactly where it is. Most shops try the connected route first because there is no data migration.

Yes. Most shops forward their after-hours or overflow line to AutoRev and leave the main system alone. If you want AutoRev on the main line, it can front the whole queue and pass live callers to a CSR on request.

It transfers to a person by your rules, or takes a detailed message and creates the ServiceTitan record so the callback starts from a complete intake.

Yes. You define what counts as an emergency and who is on call each night. AutoRev triages on the call, escalates to that technician, and files the job with the urgency set.

Authorizing ServiceTitan takes a few minutes. Most of the work is agreeing on the script and the dispatch rules. Shops that arrive with those decided are usually live the same day.

The ServiceTitan connection is included at every tier, so there is no integration add-on. Current plans are on the pricing page.

Other connectors

AutoRev + Housecall Pro

The office help you cannot hire yet.

Read more

AutoRev + FieldEdge

Every call becomes a work order.

Read more

AutoRev + PestPac

Every rebook caught, every wasp call triaged, on your PestPac routes.

Read more

Not on this list? See every connector, or read how the AI receptionist handles calls before it writes them anywhere.

Put AutoRev on your ServiceTitan line

Connect it, place a test call, watch the job land on your board. Most shops do that in an afternoon.

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