AutoRev AI
Integrations/PestPac
PPestPac connector

AI Receptionist for PestPac

Every rebook caught, every wasp call triaged, on your PestPac routes.

Pest control makes its money on service that repeats, so the expensive miss is the quarterly customer who called to reschedule and got voicemail. AutoRev answers, finds the account in PestPac, and rebooks onto a route that is already running near that address. Emergencies get triaged and escalated, termite and WDI inspections get booked against the closing date, and lapsed accounts get worked without anyone remembering to.

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Two-way sync LIVE
AUTOREV
PestPac
Matches the caller to their PestPac account and service history by phone number
Rebooks recurring service onto routes already scheduled in that area
Triages stinging insects, rodents and bed bugs by your emergency rules
Built for

Pest and lawn operations running recurring programs on PestPac, from a few trucks to multi-branch, where quarterly rebooking and seasonal surges outrun the office phone.

Full two-way sync

What moves between AutoRev and PestPac

AutoRev runs against the full PestPac API in both directions, live while the call is happening. These are the records it touches on a booking.

Customers and service locations

Both ways

Inbound numbers are matched to the PestPac account. A known customer hears their program, their last service date, and what was treated. A new caller is created with full intake.

Recurring service appointments

AutoRev reads, then writes

Reschedules land on a date the route already covers, so a rebook does not become a windshield-time problem for whoever builds tomorrow's board.

One-time and emergency jobs

AutoRev writes

Wasp nests, rodent entries and bed bug calls are created with the service type and urgency set, and escalated by your on-call rules.

Inspections

AutoRev writes

WDI and termite inspection requests capture the closing date and the requesting agent, then book inside the window that actually matters.

Service history and treatment notes

AutoRev reads

What was applied, where, and when. The AI can answer a follow-up question about the last visit instead of promising a callback.

Balances and payments

Both ways

Past-due balances are read on the call, a payment link goes out over text, and the settled payment reconciles against the PestPac account.

Calls, texts and notes

AutoRev writes

Recording, transcript and outcome attach to the account, so the tech pulling up on Thursday knows what was promised on Monday.

The whole revenue chain, running inside PestPac

Answering the phone is the first of eight stages. Every one of them is work that a person in your office is doing today, or quietly not doing.

  1. 01

    Intake

    Every call answered, day or night. The caller is matched to their PestPac history by phone number, so a repeat customer is never treated like a stranger.

  2. 02

    Capacity-aware booking

    Slots come from live technician availability and your capacity rules, so the booking still holds when dispatch looks at it in PestPac.

  3. 03

    Dispatch

    Emergencies are triaged on the call, escalated by your on-call rules, and filed with the urgency set before the caller hangs up.

  4. 04

    Missed-lead recovery

    Abandoned calls, form fills and after-hours voicemails get worked automatically. The lead you already paid for stops leaking.

  5. 05

    Estimate recovery

    Open PestPac estimates are chased over voice and text on your schedule. Big-ticket quotes that went quiet are where most shops find money they already earned.

  6. 06

    Memberships

    Lapsed service agreements get renewed, and every completed job is a chance to sell one. Recurring revenue stops depending on whoever remembers to ask.

  7. 07

    Outbound

    Reactivation, seasonal tune-ups and review requests run against your own PestPac list. Bookings write back the way a CSR booking would.

  8. 08

    Human escalation

    Anything outside the rules goes to a person, with the full intake already captured, so the callback starts from a complete record.

Connected

What changes when you connect PestPac

The rebook that decides your year

A quarterly customer who cannot reach you reschedules with someone else, or not at all. AutoRev answers on the first ring at 8pm and puts them back on the route.

Seasonal surge without seasonal hiring

First warm week for mosquitoes, first cold week for rodents. Call volume doubles for ten days and the office cannot staff for ten days.

Cancellation saves

The cancel call gets a real conversation about why, an offer if your rules allow one, and an honest note in PestPac if the account is genuinely gone.

Reactivation on your own list

Accounts that lapsed two seasons ago get worked over voice and text. Bookings write back the way a CSR booking would.

Run it by talking to Claude

Install the AutoRev connector in Claude and ask for what you want. "Call every account that cancelled in the last ninety days and offer the spring program."

The whole operation

What AutoRev runs

AutoRev runs the operating surface of a trades business, with the AI working inside it rather than bolted onto the side.

Your call

Two ways to run it

Connected to PestPac

AutoRev works against your live PestPac accounts, programs and route schedules, and writes every booking, job, note and payment back into it. Your office keeps one system and one set of reports.

AutoRev as your system of record

Run the operation in AutoRev instead: scheduling, routing, proposals, invoicing, payments, reviews and reporting. Shops consolidating off several tools start here.

Same AI, same capability, either way. The only question is where your records live.

In practice

What this looks like on a real week

Rescheduling the quarterly, at 8pm

A customer on a quarterly program calls after close to move Thursday's service. AutoRev finds the account, offers a day the route already runs in that neighborhood, and moves it in PestPac. Nobody sees it until the board loads in the morning, and it is already right.

Wasp nest by the front door on a Sunday

AutoRev confirms it is stinging insects at an occupied entry, treats it as an emergency by your definition, pages the on-call tech, and creates the job with the urgency set before the caller puts the phone down.

WDI inspection with a closing date

An agent calls needing a wood-destroying insect inspection before a Friday closing. AutoRev captures the closing date and the agent's details, books inside the window, and flags it so it does not sit behind routine work.

First cold snap

Rodent calls triple over a weekend. Your CSRs take what they can and AutoRev takes the rest, booking exclusions and interior work against real capacity. Voicemail stays empty.

The cancel call

A customer calls to cancel after a callback went badly. AutoRev gets the real reason, offers the re-treat your rules allow, and either saves the account or closes it in PestPac with a note that explains what actually happened.

Setup

Live the same day

  1. 01

    Connect PestPac once from AutoRev settings. Accounts, service types, programs and route schedules come across.

  2. 02

    Point your after-hours line, your overflow line, or your main number at AutoRev. Your existing phone system stays as it is.

  3. 03

    Walk the script. Tell AutoRev your service types, your route days, and what counts as an emergency.

  4. 04

    Place a test call and watch the rebook land on the right route.

  5. 05

    Turn on the text, cancellation-save and reactivation workflows once the phone side is proven.

Why PestPac shops turn it on

  • Stop losing the quarterly customer to a voicemail box
  • Cover mosquito season and rodent season without seasonal CSRs
  • Get the wasp call to the on-call tech before the caller hangs up
  • Book WDI inspections inside the closing window
  • Work every lapsed account instead of the ones someone remembers
FAQ

AutoRev and PestPac

You connect the account once from AutoRev settings. Your customers, service types, programs and route schedules come across from there. Nothing to install on a workstation, and no CSV exports to babysit.

It writes into PestPac. Accounts, appointments, one-time jobs, notes and payments land on real records with the service type and urgency already set. Your office works one system.

No. AutoRev reads your route schedule before it offers a date, so a moved service lands on a day you are already covering that area. That is the difference between a rebook that helps and one that costs you an hour of drive time.

Yes, by your definition rather than a generic one. Stinging insects at an occupied door, a rodent in a nursery, bed bugs before a move-in. You set what escalates and who is on call each night, and AutoRev triages on the call.

Yes. Those calls usually come from a real estate agent with a closing date attached, so AutoRev captures the date and the requesting party and books inside the window instead of dropping it into routine scheduling.

AutoRev takes the complaint properly, checks what was treated and when, and books the re-treat under your warranty rules. The customer gets an answer on the first call rather than a promise that someone will ring back.

Either way you want it. AutoRev does scheduling, routing, proposals, invoicing, payments, reviews and reporting, plus 24/7 voice and text. Operations that want one system run all of it in AutoRev. Operations that want to keep PestPac as the book of record connect it and AutoRev works against that data instead.

Yes. Most operations forward their after-hours or overflow line and leave the main system alone. If you want AutoRev on the main line, it can front the whole queue and pass live callers to a CSR on request.

It transfers to a person by your rules, or takes a full intake and creates the PestPac record so the callback starts from a complete picture rather than a name and a number.

Connecting the account takes a few minutes. Most of the work is agreeing on your service types, route days and emergency rules. Operations that arrive with those decided are usually live the same day.

The PestPac connection is included at every tier, so there is no integration add-on. Current plans are on the pricing page.

Other connectors

AutoRev + ServiceTitan

From the first ring to the recovered estimate, inside ServiceTitan.

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AutoRev + Service Fusion

Unlimited users still does not answer the phone.

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AutoRev + Housecall Pro

The office help you cannot hire yet.

Read more

Not on this list? See every connector, or read how the AI receptionist handles calls before it writes them anywhere.

Put AutoRev on your PestPac line

Connect it, place a test call, watch the job land on your board. Most shops do that in an afternoon.

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