1. Agreement to Terms

These Terms of Service (“Terms”) form a binding legal agreement between you or the organization you represent (“Customer,” “you,” or “your”) and AutoRev AI LLC (“AutoRev,” “we,” “us,” or “our”) governing your access to and use of the AutoRev website, dashboard, APIs, phone numbers, AI receptionists, and related services (collectively, the “Services”).

By creating an account, clicking “I agree,” signing an order form, or using the Services, you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.

2. Definitions

“Agent” means an AI receptionist, voice bot, SMS bot, or other automated communication endpoint configured under your account.
“Agent Action” means anything an Agent says, writes, books, quotes, dispatches, records, or transmits on your behalf.
“Customer Data” means information you or your callers provide to the Services, including scripts, configuration, call recordings, transcripts, contacts, and CRM records.
“Subscription” means the plan, term, fees, and usage limits specified at checkout or in an order form.

3. The Services

AutoRev provides AI-powered phone and messaging receptionists for service businesses, including call answering, appointment booking, dispatching, quoting, and CRM write-back. The Services are provided on a commercially reasonable best-effort basis. Unless your order form includes a written service level agreement, the Services are provided without a guaranteed uptime or SLA.

We may update, modify, add, or remove features at our discretion. We will not materially reduce the core functionality of a paid Subscription during an active billing term without notice.

4. Account and Eligibility

You must be at least 18 years old and legally able to enter into contracts. You are responsible for keeping your credentials secure and for all activity under your account. Notify us immediately at support@autorev.ai if you suspect unauthorized access.

Accounts are issued to a single organization. You may not share accounts across unrelated businesses or resell access without a written reseller agreement.

5. Subscription and Payment

5.1 Fees

Subscription fees are billed in advance on a monthly or annual basis at the rates shown at checkout or in your order form. Usage-based charges (minutes, messages, numbers, integrations, overages) are billed in arrears.

5.2 Payment

Payment is made by credit card or other methods we accept, processed by a PCI-compliant third-party payment processor. You authorize us and the processor to charge the payment method on file for all fees due.

5.3 Free Trial

If we offer a free trial, it converts to a paid Subscription at the end of the trial period unless you cancel before the trial ends.

5.4 Auto-Renewal

Subscriptions renew automatically at the end of each term for an equal term at the then-current rate unless you cancel before the renewal date.

5.5 Price Changes

We may change prices for future billing periods with at least 30 days’ notice. Price changes do not affect prepaid terms.

5.6 Refunds

Fees are non-refundable except where required by law. We may, at our discretion, credit your account for documented service failures.

5.7 Taxes

Fees exclude taxes. You are responsible for sales, use, value-added, and similar taxes, excluding taxes on our income.

5.8 Late Payment

If payment fails or is not made by the due date, we may suspend the Services and charge interest at the lesser of 1.5% per month or the maximum allowed by law.

6. Your Responsibilities

You are solely responsible for:

All Agent Actions taken on your behalf, including calls, messages, bookings, quotes, and dispatches.
The accuracy of the scripts, pricing, hours, service areas, policies, and other configuration you provide.
Compliance with all laws and regulations that apply to your business, your callers, and your communications, including the Telephone Consumer Protection Act (TCPA), the federal and state Do Not Call rules, CAN-SPAM, the Telemarketing Sales Rule, state call-recording and two-party-consent laws, A2P 10DLC registration and messaging-campaign rules, HIPAA where applicable, and GDPR / UK GDPR / CCPA where applicable.
Obtaining and documenting all consents required before your Agent places outbound calls or sends SMS, and honoring opt- out requests promptly.
Providing any call-recording disclosure required by the jurisdictions where your callers are located.
Verifying appointments, quotes, and other Agent outputs before acting on them.
Securing and lawfully using any third-party integrations you connect to the Services (CRM, field service management, payment, calendar, etc.).

7. AI Disclaimer

The Services use artificial intelligence, including automated speech recognition, large language models, and text-to-speech. AI outputs can be incorrect, incomplete, or unexpected. They may mis-hear a caller, mis-spell a name, mis-book an appointment, hallucinate facts, or fail to understand nuance.

AI outputs are provided “as-is” without warranties of accuracy, fitness, or suitability. You must not rely on AI outputs for safety-critical, medical, legal, or financial decisions without independent human verification. You are responsible for reviewing transcripts, appointment records, and any downstream actions taken on the basis of Agent output.

8. Acceptable Use

You agree not to use the Services to:

Place unsolicited calls or messages in violation of the TCPA, Do Not Call list, state mini-TCPA laws, or equivalent rules in other jurisdictions.
Send SMS without proper opt-in and without meeting A2P 10DLC, CTIA, and carrier requirements.
Impersonate a person, a government, or another business; spoof caller ID unlawfully; or engage in fraud, phishing, or social engineering.
Record or transmit calls where doing so would violate applicable wiretap, eavesdropping, or two-party-consent laws.
Transmit content that is illegal, threatening, harassing, defamatory, obscene, or that infringes intellectual property rights.
Violate export controls, economic sanctions, or embargoes.
Attempt to reverse engineer, decompile, or derive source code from the Services; probe, scan, or test the vulnerability of the Services; or circumvent access or rate limits.
Train a competing AI product on the Services, or scrape or benchmark the Services to build a competing product.
Interfere with or disrupt the Services or any network, server, or system connected to the Services.

We may investigate suspected violations and may suspend or terminate accounts that violate this section without refund.

9. Intellectual Property

9.1 AutoRev IP

The Services, including all software, models, prompts, interfaces, documentation, logos, and branding, are owned by AutoRev or its licensors and are protected by U.S. and international intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your Subscription.

9.2 Customer Data

You retain all rights to Customer Data. You grant AutoRev a worldwide, non-exclusive license to host, copy, transmit, process, display, and create derivative works of Customer Data solely to operate, secure, and improve the Services for you and to comply with law.

9.3 AI Training

We do not use your call recordings, transcripts, or Customer Data to train publicly available or third-party foundation models. We may use de-identified and aggregated data to evaluate and improve the Services.

9.4 Feedback

If you send us feedback or suggestions, we may use them without restriction or compensation to you.

10. Confidentiality

Each party will protect the other’s confidential information with the same degree of care it uses to protect its own confidential information, and no less than a reasonable degree of care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party. This section survives termination for three years.

11. Disclaimer of Warranties

The Services are provided “as-is” and “as-available.” To the maximum extent permitted by law, AutoRev disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising out of course of dealing or usage of trade. AutoRev does not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components.

12. Limitation of Liability

To the maximum extent permitted by law, AutoRev and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or cost of substitute services, even if advised of the possibility.

AutoRev’s total aggregate liability arising out of or related to the Services, whether in contract, tort, or otherwise, will not exceed the greater of (a) five hundred U.S. dollars (US$500) and (b) the fees you paid to AutoRev for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you. In that case, AutoRev’s liability is limited to the greatest extent permitted by law.

13. Indemnification

13.1 Your Indemnification

You will defend, indemnify, and hold harmless AutoRev and its officers, directors, employees, and agents from and against any third-party claim, loss, damage, liability, cost, and expense (including reasonable attorneys’ fees) arising out of or related to: (a) Customer Data; (b) Agent Actions taken on your behalf; (c) your violation of these Terms, applicable law (including TCPA, DNC, and call-recording laws), or any third-party right; or (d) your integrations with third-party systems.

13.2 Our Indemnification

We will defend you against any third-party claim alleging that the Services, when used as permitted under these Terms, infringe a U.S. patent, copyright, or trademark, and we will pay amounts finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, your configuration, your combinations with third-party services, or unauthorized use of the Services.

13.3 Process

The indemnified party must promptly notify the indemnifying party of the claim, allow the indemnifying party to control the defense, and provide reasonable cooperation. The indemnifying party may not settle a claim in a way that admits liability on behalf of the indemnified party without consent.

14. Suspension and Termination

14.1 By You

You may cancel your Subscription at any time from your account settings or by emailing support@autorev.ai. Cancellation takes effect at the end of the then-current billing term.

14.2 By Us

We may suspend or terminate your access immediately and without refund if you materially breach these Terms (including the Acceptable Use section), if your use creates security, legal, or reputational risk, if required by law, or if your account is more than thirty (30) days past due.

14.3 Effect of Termination

On termination, your right to use the Services ends. We will make Customer Data available for export for a reasonable period, and then delete or anonymize Customer Data within thirty (30) days, except where retention is required by law or by our Privacy Policy.

14.4 Survival

Sections that by their nature should survive termination will survive, including Fees owed, Acceptable Use, IP, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, and Governing Law.

15. Data Protection

Our handling of personal information is governed by the Privacy Policy. Where AutoRev processes personal information on your behalf (for example, call recordings, caller contact information, and SMS conversations), you are the data controller and AutoRev is the processor. You are responsible for ensuring you have a lawful basis to collect and share that information with us. Enterprise customers may request a written Data Processing Addendum by emailing privacy@autorev.ai.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide at least thirty (30) days’ notice by email or in-product notice before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, stop using the Services and cancel your Subscription.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17.2 Binding Arbitration

Except as set out below, any dispute arising out of or related to these Terms or the Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be held in Franklin County, Ohio, or remotely where permitted. Judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver

You and AutoRev agree to bring claims only in an individual capacity and not as a plaintiff or class member in any class, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class proceeding.

17.4 Exceptions

Either party may bring a claim for injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information, or for small-claims matters within the jurisdictional limit.

17.5 Venue

For any action not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Franklin County, Ohio.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any order form or addendum we sign with you, are the entire agreement and supersede all prior understandings on the subject matter.

18.2 Severability

If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain in effect.

18.3 No Waiver

Failure to enforce a provision is not a waiver of our right to enforce it later.

18.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets on notice.

18.5 Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemic, strikes, network failures, or actions of carriers or upstream providers.

18.6 Notices

We may send legal notices to the email address on your account. Legal notices to AutoRev must be sent to legal@autorev.ai with a copy by mail to the address in the Contact section.

18.7 Relationship

The parties are independent contractors. These Terms do not create a partnership, joint venture, or agency.

18.8 Export Compliance

You will comply with all applicable export control and sanctions laws, and you will not use the Services in a country or by a person subject to U.S. embargo.

18.9 U.S. Government Rights

The Services are “commercial items” as defined in FAR 2.101. Government users receive only the rights granted to other users under these Terms.

18.10 Electronic Communications

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

19. Contact

Legal and general inquiries:

Legal: legal@autorev.ai
Support: support@autorev.ai

Postal address:

AutoRev AI LLC
1121 Worthington Woods Blvd, Unit 1065
Columbus, OH 43085
United States