AutoRev AI
Integrations/Service Fusion
SFService Fusion connector

AI Receptionist for Service Fusion

Unlimited users still does not answer the phone.

AutoRev runs dispatch, technician scheduling, estimating, invoicing, payments, and 24/7 voice and text. Connect Service Fusion and it matches the caller, creates the customer and job, and books onto your dispatch grid using real availability. Emergencies route to on-call staff. Open estimates get chased until someone decides.

Book a Demo All connectors
Two-way sync LIVE
AUTOREV
Service Fusion
Customer lookup on the live call
Creates Service Fusion customers and jobs from intake
Books onto the dispatch grid with real availability
Built for

Value-minded shops with five to fifty field staff, usually on Service Fusion because unlimited users and the dispatch grid fit how they run.

Full two-way sync

What moves between AutoRev and Service Fusion

AutoRev runs against the full Service Fusion API in both directions, live while the call is happening. These are the records it touches on a booking.

Customers and locations

Both ways

Inbound numbers match against Service Fusion, including multiple service locations under one account. New callers get created with full intake.

Jobs

AutoRev writes

Booked calls become Service Fusion jobs with the job category, location, priority, and the caller's description attached.

Dispatch grid

AutoRev reads, then writes

Times offered on the phone come from real technician availability, which keeps the grid honest.

Estimates

Both ways

Open estimates are pulled for follow-up, and approvals or objections write back with a dated note.

The whole revenue chain, running inside Service Fusion

Answering the phone is the first of eight stages. Every one of them is work that a person in your office is doing today, or quietly not doing.

  1. 01

    Intake

    Every call answered, day or night. The caller is matched to their Service Fusion history by phone number, so a repeat customer is never treated like a stranger.

  2. 02

    Capacity-aware booking

    Slots come from live technician availability and your capacity rules, so the booking still holds when dispatch looks at it in Service Fusion.

  3. 03

    Dispatch

    Emergencies are triaged on the call, escalated by your on-call rules, and filed with the urgency set before the caller hangs up.

  4. 04

    Missed-lead recovery

    Abandoned calls, form fills and after-hours voicemails get worked automatically. The lead you already paid for stops leaking.

  5. 05

    Estimate recovery

    Open Service Fusion estimates are chased over voice and text on your schedule. Big-ticket quotes that went quiet are where most shops find money they already earned.

  6. 06

    Memberships

    Lapsed service agreements get renewed, and every completed job is a chance to sell one. Recurring revenue stops depending on whoever remembers to ask.

  7. 07

    Outbound

    Reactivation, seasonal tune-ups and review requests run against your own Service Fusion list. Bookings write back the way a CSR booking would.

  8. 08

    Human escalation

    Anything outside the rules goes to a person, with the full intake already captured, so the callback starts from a complete record.

Connected

What changes when you connect Service Fusion

Coverage that costs less than another seat

Unlimited users is good economics right up to the point where none of those users want the after-hours phone. AutoRev takes it.

Estimate follow-up

Open Service Fusion estimates get worked on a schedule until the customer decides, and the outcome gets written down.

Reactivation on your existing list

Customers who stopped booking get a real conversation. New jobs write back to Service Fusion normally.

One view of booked rate and revenue

Bookings, conversion, revenue per call, and AR aging in one place, across every trade you run.

The whole operation

What AutoRev runs

AutoRev runs the operating surface of a trades business, with the AI working inside it rather than bolted onto the side.

Your call

Two ways to run it

Connected to Service Fusion

AutoRev reads your job categories and dispatch availability, then writes customers, jobs, and estimates onto the Service Fusion grid. Your GPS tracking and QuickBooks sync are untouched.

AutoRev as your system of record

Run dispatch, scheduling, estimating, invoicing, and payments in AutoRev, with unlimited users included the same way. Shops that liked the pricing model but wanted AI in the core start here.

Same AI, same capability, either way. The only question is where your records live.

In practice

What this looks like on a real week

Storm week

Calls spike for three days. AutoRev triages, escalates the real emergencies, and books everything else into the next available slots with jobs already on the grid.

Property manager with twelve locations

A caller reports a problem at one of their sites. AutoRev picks the right service location under the parent account and books it there.

The estimate that sat two weeks

AutoRev calls, learns the customer needs a payment plan, sends the option by text, and books the work.

Setup

Live the same day

  1. 01

    Connect Service Fusion from AutoRev settings. Customers, job categories, dispatch availability, and estimates sync in.

  2. 02

    Forward your main line, your overflow, or just the after-hours calls.

  3. 03

    Set your job categories, your on-call rules, and your service area.

  4. 04

    Place a test call, confirm the job on the dispatch grid, then turn on estimate follow-up and text back.

Why Service Fusion shops turn it on

  • Cover nights and weekends without adding staff
  • Stop retyping call intake into Service Fusion
  • Book against the real grid
  • Work every open estimate on the list
  • Keep the Service Fusion economics you chose it for
FAQ

AutoRev and Service Fusion

Yes. AutoRev connects to Service Fusion for customer lookup, job creation, dispatch-aware scheduling, and estimate follow-up. Calls become real Service Fusion records with no manual entry.

Yes. It reads live technician availability before it offers a time, then writes the job onto the grid with the job category and priority set.

Yes. When a caller has several locations under one account, AutoRev confirms which site the work is for and books the job against that location.

No. Your Service Fusion plan is unaffected. AutoRev is billed separately and does not consume a Service Fusion user seat.

Yes. AutoRev works your open Service Fusion estimates over voice and text on a schedule you set, then writes the approval or the reason it died back to the record.

No. AutoRev runs dispatch, scheduling, estimating, invoicing, and payments itself, so it can operate as your system of record. Connect Service Fusion when you want your job history and GPS tracking to stay in place.

AutoRev covers the dispatch grid, scheduling, routing, estimating, invoicing, payments, and reporting you are comparing on. On top of that the AI answers the phone, chases estimates, and asks for reviews from inside the same system. Connecting Service Fusion is also supported, so you can run both while you decide.

Connect Service Fusion from AutoRev settings, set your on-call rules, and place a test call. Most shops go live the same day. The Service Fusion connection is included at every tier, so there is no integration add-on.

Other connectors

AutoRev + FieldEdge

Every call becomes a work order.

Read more

AutoRev + ServiceTitan

From the first ring to the recovered estimate, inside ServiceTitan.

Read more

AutoRev + Jobber

Turns a phone call into a Jobber visit.

Read more

AutoRev + PestPac

Every rebook caught, every wasp call triaged, on your PestPac routes.

Read more

Not on this list? See every connector, or read how the AI receptionist handles calls before it writes them anywhere.

Put AutoRev on your Service Fusion line

Connect it, place a test call, watch the job land on your board. Most shops do that in an afternoon.

Book a Demo
Ask MeganMMegan