An AI coworker that resolves cases, not just logs them

Yes. Support Desk runs on top of Salesforce, reading account and case data and writing every action back where your team already works, so there is no second system to reconcile and no data drift. It supercharges the platform you already run rather than replacing it.

It resolves cases end to end. AutoRev AI identifies the account, takes the operational next step (dispatching, re-routing, updating records), and confirms the resolution with the customer, all on the same case. It is doing the work, not drafting a suggestion for a rep to execute.

AutoRev is SLA-aware, so it prioritizes and paces work to keep urgent cases moving and every target green, even at peak volume. Sensitive or unusual cases are flagged to a named human owner who can step in at any moment, so the exceptions get expert judgment while AutoRev carries the volume.

Yes. As an AI coworker rather than a headcount, AutoRev AI handles a surge of cases across time zones without a queue forming or SLAs slipping. It works around the clock, so overnight and peak-season spikes get the same first-touch resolution as a quiet Tuesday.

Your team keeps full oversight: every case shows a human owner, every action is audited, and specialists can take over instantly. AutoRev AI communicates in your brand's voice, so customer updates feel on-brand and professional while your people stay able to intervene at any point.

Because it is built on your existing Salesforce data, onboarding is a configuration effort, not a rebuild. We map your case types, actions, SLAs, and oversight rules, then AutoRev AI begins resolving cases with your team watching every step. Most teams start in a controlled scope and expand as trust builds.