SMS Consent & Program Disclosures — AutoRev

    SMS Consent & Program Disclosures

    This page describes how customers consent to receive service-only text messages from AutoRev on behalf of participating home‑service providers (HVAC, plumbing, electrical). Messages include booking links, confirmations, reminders, technician‑en‑route alerts, rescheduling, and receipts. No marketing or promotional SMS are sent from our toll‑free numbers.

    Opt‑In Methods

    1. Text‑in keyword: Text START, YES, JOIN, or BOOK to our toll‑free number +1-833-289-0677. We immediately send an Opt‑In Confirmation message.
    2. Web form consent (unchecked by default): Enter your mobile number and check the consent box below. After submission we send a double opt‑in confirmation SMS.
    3. Verbal/IVR consent on calls: Script — “To text you a booking link and service updates for your appointment, may we text this number? Message and data rates may apply. Message frequency varies. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase.” IVR prompt: “Press 1 to consent; press 2 to decline.” On consent we send the Opt‑In Confirmation.

    We retain consent evidence: number, source (text/web/IVR), timestamp, and where applicable IP & user‑agent (web) or call SID, DTMF and recording (IVR).

    Opt-in flow: YES confirmation, HELP reply, STOP opt-out

    Web Form Opt‑In

    This example shows our consent language and flow. Implementers wire the form to store consent and trigger the confirmation SMS.

    Opt‑In Confirmation (sent immediately)

    You are now opted‑in to receive SMS messages. For help, reply HELP. To opt out, reply STOP. Messages and data rates may apply. Message frequency varies.

    This mirrors language used by leading platforms.

    STOP / HELP Handling

    Reply STOP to end messages at any time. Supported variants include: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. We send a one‑time confirmation of your opt‑out and suppress future messages. Reply HELP for assistance.

    HELP response: AutoRev: We send service updates for [BusinessName]. Support: [email protected] or +1-833-289-0677. Msg&data rates may apply. Reply STOP to cancel.

    Sample Service Messages

    • [BusinessName]: Reminder—your appointment is tomorrow between [8:00 AM–1:00 PM]. Reply STOP to cancel, HELP for help.
    • [BusinessName]: [TechName] is on the way. ETA [time window]. Track: [tracking URL]. HELP for help, STOP to cancel.
    • [BusinessName]: Window update—now [NEW WINDOW]. Reply YES to confirm or RESCHEDULE for options. HELP for help, STOP to cancel.
    • [BusinessName]: Visit complete. Receipt: [URL]. HELP for help, STOP to cancel.

    Missed‑call rescue texts are sent only after consent is on file.

    Purpose, Frequency & Rates

    Service‑only notifications related to your request or appointment. Message frequency varies by job status (typically 1–5 per job). Message and data rates may apply.

    Privacy

    We do not sell or share mobile numbers with third parties for their marketing. Limited sharing to service providers (messaging infrastructure, support) is permitted to deliver the service. See our Privacy Policy.

    Questions

    Email [email protected] or call +1-833-289-0677.

    © AutoRev. Public proof of consumer opt‑in workflow for toll‑free messaging compliance.