AutoRev is an AI receptionist for plumbers in Evansville, Indiana, already knowing the difference between a storm-driven basement backup downtown and a scheduled install out toward Newburgh. It answers every call, text and web chat in under 30 seconds, day or night, triages emergencies against your on-call rules, books jobs on your live calendar, dispatches across Vanderburgh County, quotes from your pricebook, and sends the invoice. Downtown coverage centers on Haynie's Corner and West Franklin Street, with the 812 and 930 area codes reaching Newburgh, Boonville, Mount Vernon and Princeton.
14-day free trial. Keep every job it books. Live on your number in days.
Drop your number and talk to it like a homeowner near the river with a basement backing up mid-storm. Want the details first? Grab a slot and we'll show you what it catches on your 812 line.
Drop your number and it calls you in a couple of minutes. Talk to it like a Evansville homeowner with water coming through the ceiling.
Pick a time below. We go through your Evansville call volume, what you are missing after hours, and what it would answer first.
Evansville is roughly halfway through a 25-year federal plan to cut combined sewer overflows from about 50 a year to 4. Unlike a city that already finished this work, a basement backup call here during a storm is describing a pattern the city itself has not fully solved.
The federal settlement's stated goal is to significantly reduce basement backups and overflows. For a combined-sewer neighborhood, that target shows up as a plumbing call every time it rains hard.
The Ohio's catastrophic 1937 flood is why Evansville built the floodwall and levee system protecting downtown today. Homes in the flood plain, and the basements common across this older river city's housing stock, still need sump and backwater valve work done proactively.
Newburgh and the newer county growth corridor run mostly scheduled install work rather than emergency dispatch, a sharp contrast to the older downtown core's storm-driven backup calls.
Henderson and Owensboro sit across the Ohio River in Kentucky, an easy drive for an Evansville crew but a different state's licensing and tax rules once the truck crosses. A shop treating every call the same regardless of which bank it came from is missing that distinction.
What the caller says, and what happens next.
"Water's coming up through the basement floor drain and it smells like sewage, this has happened once before."
AutoRev asks whether this is a repeat occurrence at this address, confirms whether the backup is coming from a floor drain versus a fixture, and flags the address as sitting inside Evansville's combined-sewer service area rather than treating it as an isolated clog. The tech arrives already expecting a combined-sewer surcharge event rather than a routine snake job, and the office has the repeat-address history on file for the next storm.
"I want to get a backwater valve put in before it rains again, my neighbor's basement flooded twice last year."
This is a scheduled job, not an emergency, and AutoRev treats it that way. It confirms the home's location relative to the flood plain, checks crew availability ahead of the spring storm pattern, and books the install with enough lead time to beat the next heavy rain instead of queuing it behind same-day emergencies.
"We're finishing the basement and want to upgrade to a tankless water heater before the contractor closes it in."
AutoRev confirms the model preference, the timeline against the contractor's schedule, and books it as a standard install rather than routing it through emergency triage. Growth-edge jobs like this run on a completely different clock than the downtown storm calls, and treating them differently keeps both queues moving.
Evansville's combined-sewer footprint covers the older core specifically. AutoRev is trained on your actual service boundary, so a storm-driven backup call downtown and a routine call from the newer growth edge get handled differently from the first question.
A basement that has backed up before is not describing a new problem. AutoRev checks job history before it books, so a second or third occurrence at the same address gets treated like the pattern it is instead of getting rediagnosed from scratch.
Backwater valve and sump installs ahead of storm season are real, plannable revenue. AutoRev books them with lead time against the spring storm pattern instead of losing them behind same-day emergency triage.
A downtown emergency and a Newburgh scheduled install both need the same finish: a real quote off your pricebook, a chased estimate, an invoice, a payment reminder if it sits, and a review request once the job closes. AutoRev runs that sequence regardless of which side of the county the call started on.
Most AI receptionists on the market are the same handful of white-label voice platforms with a different logo on the login page, and all of them stop at taking a message. AutoRev is proprietary end to end, built on the best models available and tuned to the individual shop. It works on top of the software you already run, or it runs the whole operation itself. Either way, picking up is where it starts rather than where it finishes.
Every call, text and web chat in under 30 seconds, day or night, unlimited at once. Emergencies get triaged against your on-call rules and pushed straight to the tech on rotation.
The caller who hung up undecided gets a text with what you quoted and a link to pick a time. Most of them were not saying no, they were saying not right now.
It keeps working the lead until they book or tell you no. No lead sits in a folder waiting for someone in the office to remember it.
Appointment confirmations and reminders go out on their own, which is the cheapest way to cut no-shows you will ever find.
The customer gets told when someone is heading over and who it is. Fewer 'where are they' calls tying up your line.
Real ranges from your pricebook on the call, then a written estimate sent while the job is still fresh.
Unsold estimates get worked on a schedule until there is an answer. This is usually the largest pile of recoverable revenue a shop is sitting on.
The invoice goes out off the completed job, payment reminders go out after it, and the customer pays on a link.
A Google review request after every completed job. Local rank moves on review velocity and this is the step every busy shop drops.
Nobody hands you a login and wishes you luck. We sit with every shop we take on and build the agent around your market and your operation before it takes a single call.
Your ZIP codes, your service area boundary, local regulations and the standard operating procedures that apply where you work. It knows which addresses you cover and which you do not.
We sit down and build the call script around how you actually run jobs. If you would rather hand it over, we write it for you and you approve it.
Want it wired into ServiceTitan, Housecall Pro, Jobber or FieldEdge? We do the integration work. Want AutoRev to be the system instead? That works too.
We help you set up call forwarding, so the number on your trucks and your Google listing stays exactly as it is. Nothing on your marketing has to change.
Verified local detail, for anyone comparing options or checking our work.
| Coverage | Evansville and Vanderburgh County, roughly a 24 mile radius |
|---|---|
| Area codes | 812 and 930 |
| Peak emergency season | Spring storm season for basement backups and sump work, plus winter freeze events |
| What drives the calls | Combined-sewer basement backups in the older downtown core, Ohio River flood-plain sump and backwater valve work, and steady growth-edge install work toward Newburgh |
| Sewer consent decree | A 2011 federal settlement requires Evansville to cut combined sewer overflows from about 50 a year to 4. Costs may exceed $500 million, with full compliance due by 2032 or 2037 |
| Combined sewer footprint | 39 percent of the city's sewered area runs combined sewers through 22 outfalls on the Ohio River and Pigeon Creek, concentrated in the older downtown core. The rest runs separate sanitary sewers |
| Flood history | The Ohio River's catastrophic 1937 flood is the reason most river cities in this stretch, Evansville included, built the floodwall and levee systems still protecting downtown today |
| Local competition | Not directly assessed this pass |
| Neighborhoods covered | Haynie's Corner Arts District, West Franklin Street, Jacobsville, Bayard Park |
| Surrounding towns | Newburgh, Henderson, Boonville, Mount Vernon, Princeton, Owensboro |
Water detail published by Evansville Water & Sewer Utility (EWSU).
Evansville sits on the north bank of the Ohio River, and its sewer system still reflects a decision nobody alive today made: large parts of the older downtown core were built with combined sewers, one pipe carrying both stormwater and sanitary sewage. That worked fine until the city grew past what those pipes could hold during a hard rain. When the system fills up, it discharges through one of 22 overflow outfalls on the Ohio River and Pigeon Creek rather than backing raw sewage into basements citywide, which is the intended safety valve, but the same capacity problem that triggers an outfall discharge downtown is exactly what pushes water back up through a floor drain in a house nearby.
In 2011, the US and Indiana settled a Clean Water Act lawsuit against Evansville over this. The federal consent decree the city signed requires cutting those overflow events from around 50 a year down to 4, at a cost that may run past $500 million, with full compliance due by either 2032 or 2037 depending on the city's finances along the way. The EPA's own language on the settlement said the plan would "significantly reduce basement backups and overflows," which is about as direct a link between a federal consent decree and a residential plumbing call as you will find anywhere. Evansville is not close to finished. The city's own reporting on the program, called Renew Evansville, says it currently captures about 35 percent of wet-weather flow and still averages those 50 overflow events a year, working toward a 98 percent capture target it will not hit for years yet.
That puts Evansville in a different position than some of its neighbors to the north. A city like Fort Wayne finished a comparable tunnel project in 2024 and can now tell an anxious caller the fix is done. Evansville cannot say that yet, and honestly should not pretend to. A basement backup call here during a heavy storm is still describing an active, ongoing pattern the city itself is roughly halfway through solving.
The river cuts the other way too. Evansville's flood-plain neighborhoods carry real memory of the Ohio's worst flood on record, the catastrophic 1937 event that put much of the Ohio Valley underwater and is the reason cities up and down this stretch of river, Evansville included, built the levee and floodwall systems that still protect downtown today. Properties outside the fully protected zone, and the older homes with basements that make up so much of this city's housing stock, still deal with a real, ongoing relationship to the river: sump pumps that need to work, backwater valves that need to be installed before the storm rather than after the flood, and drains that back up on the same rainy nights every year.
Push out toward Newburgh and the growth edge of the county and the work changes character entirely, newer construction, fewer basements at flood risk, more scheduled installs than emergency dispatch. One service area, and the difference between a downtown call and a Newburgh call is basically the difference between managing an ongoing municipal problem and building something new.
Evansville is still about halfway through a federal consent decree aimed at combined-sewer basement backups, and that context shapes how the front desk should handle a storm call. AutoRev answers every call, text and web chat inside 30 seconds, day or night, books the job on your live calendar, dispatches across Vanderburgh County, and closes out with an invoice. Built on your own pricebook and service area, it's proprietary end to end, not a resold voice product.
It can give a specific, honest answer rather than a generic apology. Roughly 39 percent of Evansville's sewered area, concentrated in the older downtown core, runs combined sewers that can back up during heavy rain, and the city is still roughly halfway through a federal consent decree meant to fix it by 2032 or 2037. AutoRev is trained on which parts of your service area sit inside that footprint and can explain the pattern accurately before booking the visit.
Yes, and this matters because they are not the same situation. Fort Wayne finished a comparable overflow tunnel in 2024. Evansville's plan, targeting a cut from about 50 overflow events a year to 4, does not fully close out until 2032 or 2037. AutoRev is trained on your city's actual status rather than a generic regional script, so it does not tell a caller a fix is finished when it is not.
Yes, and it treats them as the plannable jobs they are. Evansville's river-adjacent neighborhoods carry real, ongoing flood risk tracing back to the Ohio River's catastrophic 1937 flood, and homeowners increasingly want backwater valves and sump systems installed ahead of storm season rather than after a flood. AutoRev books these with lead time instead of losing them behind same-day emergency calls.
Yes, because you set it up that way. Older neighborhoods near Haynie's Corner and West Franklin Street sit inside the combined-sewer footprint and carry older plumbing generally. The growth corridor toward Newburgh is newer construction running mostly scheduled install work. AutoRev asks different intake questions for each.
You decide, and AutoRev enforces it. A typical Evansville shop covers about 24 miles across the 812 and 930 area codes, reaching Newburgh, Boonville, Mount Vernon, Princeton and Henderson from the downtown core. It checks every caller's address before booking, so a job outside the boundary gets handled honestly rather than promised and then walked back.
Yes, in whichever direction your shop already leans. It reads and writes ServiceTitan, Housecall Pro, Jobber, FieldEdge and hundreds of other systems, so jobs, notes and contacts land where your office already looks. It also runs as the system itself, covering dispatch, scheduling, pricebook, estimates, invoicing and payments.
Not even close, and that matters most on the calls that started as a downtown emergency. It texts back the caller who hung up undecided, follows up until they book or say no, sends the appointment reminder, tells the customer when a tech is on the way, sends and chases the estimate, invoices off the completed job, sends payment reminders, and asks for the Google review once everything is settled.
Hear it answer a call, or book 20 minutes and we will walk through what you are missing after hours.