AutoRev is an AI receptionist for plumbers in Birmingham, West Midlands, built around a city where the last surviving back-to-back court on Hurst Street sits a few miles from Bournville's garden-village cottages, two housing histories from the same decades that could not look less alike behind the stopcock. Every call, text and web chat gets triaged against your on-call rules the moment it comes in, then booked straight onto your live calendar with a quote from your pricebook attached. A Digbeth landlord and a Sutton Coldfield homeowner both get dispatched, chased on the estimate and invoiced the same way once the job wraps, on the 0121 line that covers the whole West Midlands conurbation.
14-day free trial. Keep every job it books. Live on your number in days.
Drop your number and talk to it like a caller on a court terrace whose pressure just dropped overnight. Or book twenty minutes and find out what a Kings Heath-scale storm surge would do to your 0121 line right now.
Drop your number and it calls you in a couple of minutes. Talk to it like a Birmingham homeowner with water coming through the ceiling.
Pick a time below. We go through your Birmingham call volume, what you are missing after hours, and what it would answer first.
The last back-to-back court, Bournville's garden cottages, and interwar council semis sit within a few miles of each other, each with its own plumbing history behind an identical-sounding call.
The Rea's culverted course beneath central Birmingham means water problems near the Bullring can trace back to a watercourse most residents have never seen, not an obvious source for anyone who has not worked the city before.
The tornado that tracked through Kings Heath, Balsall Heath and Sparkbrook damaged roughly 1,000 homes in a single afternoon. It is the clearest documented mass-surge event in this market, and it was wind, not weather in the freeze-or-flood sense.
What the caller says, and what happens next.
"The water pressure's dropped right off overnight and there's damp coming through by the front step."
AutoRev asks how old the visible pipework is and whether the property shares a party wall on both sides, common on courts and near-court terraces this age. It books a diagnostic visit rather than a routine pressure check, flagging the shared-wall detail so the tech arrives already thinking about where a leak could be travelling from.
"The old cylinder in the airing cupboard is making a banging noise whenever the hot tap runs."
AutoRev recognises the symptom as consistent with an ageing hot water cylinder rather than the boiler itself, asks how old the cylinder is and whether the property still runs the original system, and books the right kind of visit instead of a generic boiler callout.
"There's water coming through the bedroom ceiling and I think it's from the roof, not the pipes."
AutoRev asks whether the damage started after visible storm impact and whether other rooms are affected, distinguishing a roof-driven water ingress call from a plumbing leak before booking. It logs the job as urgent and notes the likely non-plumbing source so the right trade gets involved from the start.
A court terrace and a garden-village cottage fail differently even when the symptom sounds the same on the phone. AutoRev is trained on your services and Birmingham's housing history, so the intake questions match the property rather than a generic script.
Birmingham's own river runs culverted under the city centre, and a caller near the Bullring reporting water in an unexpected place is describing a real feature of the city, not being dramatic. AutoRev takes the report seriously and asks the right follow-up questions instead of dismissing it.
Roughly 1,000 homes took damage in a single afternoon when the tornado tracked through Kings Heath, Balsall Heath and Sparkbrook. AutoRev answers unlimited calls at once, books on your live calendar, dispatches across the West Midlands, and keeps working the queue instead of sending callers to voicemail.
kelsocreative.com already runs a page for this search. AutoRev's answer is what happens after the call: the text-back for anyone who did not book, the follow-up, the invoice, the review request, proprietary end to end rather than a rebadged voice tool.
Most AI receptionists on the market are the same handful of white-label voice platforms with a different logo on the login page, and all of them stop at taking a message. AutoRev is proprietary end to end, built on the best models available and tuned to the individual shop. It works on top of the software you already run, or it runs the whole operation itself. Either way, picking up is where it starts rather than where it finishes.
Every call, text and web chat in under 30 seconds, day or night, unlimited at once. Emergencies get triaged against your on-call rules and pushed straight to the tech on rotation.
The caller who rang off undecided gets a WhatsApp with what you quoted and a link to pick a time. Most of them were not saying no, they were saying not right now.
It keeps working the lead until they book or tell you no. No lead sits in a folder waiting for someone in the office to remember it.
Appointment confirmations and reminders go out on their own, which is the cheapest way to cut no-shows you will ever find.
The customer gets told when someone is heading over and who it is. Fewer 'where are they' calls tying up your line.
Real ranges from your pricebook on the call, then a written estimate sent while the job is still fresh.
Unsold estimates get worked on a schedule until there is an answer. This is usually the largest pile of recoverable revenue a shop is sitting on.
The invoice goes out off the completed job, reminders follow it, and the customer pays on a link. Card, bank transfer or Revolut, whichever they already use.
A Google review request after every completed job. Local rank moves on review velocity and this is the step every busy shop drops.
Nobody hands you a login and wishes you luck. We sit with every shop we take on and build the agent around your market and your operation before it takes a single call.
Your ZIP codes, your service area boundary, local regulations and the standard operating procedures that apply where you work. It knows which addresses you cover and which you do not.
We sit down and build the call script around how you actually run jobs. If you would rather hand it over, we write it for you and you approve it.
Want it wired into ServiceTitan, Housecall Pro, Jobber or FieldEdge? We do the integration work. Want AutoRev to be the system instead? That works too.
We help you set up call forwarding, so the number on your trucks and your Google listing stays exactly as it is. Nothing on your marketing has to change.
Verified local detail, for anyone comparing options or checking our work.
| Coverage | Birmingham and the wider West Midlands conurbation, roughly a 20 mile radius |
|---|---|
| Dialling code | 0121 |
| Peak emergency season | Winter for boiler faults and frozen condensate pipes on the older housing stock, plus a documented spike in July 2005 unrelated to weather at all |
| What drives the calls | The last surviving back-to-back court on Hurst Street sitting a few miles from Bournville's garden-village cottages, and Birmingham's own large interwar council estate programme in between |
| Water | Severn Trent Water, delivered via the Elan Valley aqueduct from mid-Wales and soft in the city itself; the wider West Midlands runs harder on local boreholes |
| A river most residents never see | The River Rea runs largely culverted underground through the city centre, including land near the Bullring |
| Reference event | 28 July 2005, a tornado tracked through Kings Heath, Balsall Heath and Sparkbrook, damaging roughly 1,000 homes in an afternoon |
| Local competition | One Birmingham-specific competitor found (kelsocreative.com); the rest of the field is generic UK-wide plumbing AI receptionist pages |
| Areas covered | Digbeth, Moseley, Edgbaston, Harborne, Jewellery Quarter, Balsall Heath, Sparkbrook, Kings Heath, Selly Oak, Erdington, Handsworth, Aston, Bournville |
| Surrounding towns | Solihull, Sutton Coldfield, West Bromwich, Dudley, Walsall, Wolverhampton, Halesowen |
Water detail published by Severn Trent Water.
Birmingham invented a type of house nobody builds anymore. The back-to-back, terraces built literally back to back around a shared courtyard with a single entry and no rear access, once housed a large share of the city's working population, packed tight around communal wash-houses and outside privies. Almost all of them were cleared through the twentieth century. One court survives on Hurst Street, restored by the National Trust and run today as a museum, the last physical record of how most of Birmingham lived a century ago.
A few miles south, George Cadbury built something almost opposite in intent. From 1893 he laid out Bournville as a garden village for his chocolate factory's workforce, Arts and Crafts cottages with real gardens, set deliberately away from the smoke and density of the inner city, on the belief that decent housing made for a healthier workforce. Bournville still stands today as a managed, coherent estate, and its cottages carry a completely different plumbing history to the courts they were built to be an alternative to.
Between those two extremes, Birmingham ran one of the largest interwar council housing programmes in Britain, clearing slum courts through the 1920s and 30s and replacing them with semi-detached estates across Weoley Castle, Kingstanding and Billesley. A plumber working this city crosses all three housing eras inside a single week, sometimes inside a single afternoon: back-to-back survivals, garden-village cottages, and interwar council semis, each with a different repair history behind the same standard call.
There is also a river most of Birmingham never sees. The Rea, the city's own watercourse, runs largely culverted underground through the centre, passing beneath land now built over near the Bullring. It is not decorative and it is not gone, and a caller reporting water where nobody expects a river is describing a real feature of how the city was built, not exaggerating.
The sharpest single-day event on record here has nothing to do with rain or frost. On 28 July 2005, a tornado tracked through Kings Heath, Balsall Heath and Sparkbrook, one of the strongest recorded in UK history, damaging roughly 1,000 homes in an afternoon with no fatalities. Roof damage on that scale drives water-ingress and plumbing-adjacent calls concentrated in exactly those neighbourhoods, a different kind of emergency surge entirely, not a freeze or a flood.
Severn Trent Water supplies the city, and the source is stranger than most residents realise: most of Birmingham's mains water travels more than 70 miles from reservoirs in the Elan Valley, mid-Wales, down a Victorian aqueduct built specifically because the city's own water supply could not keep up with cholera and typhoid outbreaks during the Industrial Revolution. It arrives soft. Areas further out in the wider West Midlands conurbation, drawing on local boreholes instead, run harder, so the postcode matters here more than it does in most cities. One competitor, kelsocreative.com, already runs a Birmingham-specific page for this exact search. The rest of the field is generic UK-wide copy with no city built into it at all.
One competitor, kelsocreative.com, runs a dedicated Birmingham page for this search today. AutoRev is trained on the city itself, the back-to-back court on Hurst Street, Bournville's cottages, the interwar council estates and the culverted River Rea, then it books the job, dispatches across the West Midlands and sends the invoice, proprietary end to end rather than a rebadged voice platform.
Yes. The surviving back-to-back court on Hurst Street and Bournville's garden-village cottages come from the same era but represent two deliberately different approaches to worker housing, and the plumbing behind each reflects that. AutoRev asks about property type and pipework age before booking rather than the symptom alone.
Most of Birmingham's mains water travels over 70 miles from the Elan Valley reservoirs in mid-Wales and comes out soft, not hard, which surprises a lot of people given the city sits on sandstone. The wider West Midlands, running on local boreholes further out, is a different story. AutoRev asks the questions that fit the actual supply, not a regional guess.
It does. The Rea runs largely culverted beneath central Birmingham, including land near the Bullring, and a caller reporting water in an odd spot downtown may be describing a real drainage feature of the city rather than an obvious leak. AutoRev takes that report seriously instead of dismissing it.
Yes. That tornado damaged roughly 1,000 homes across Kings Heath, Balsall Heath and Sparkbrook in a single afternoon, a genuine mass-call event. AutoRev answers unlimited calls simultaneously and keeps booking through a surge like that instead of sending overflow to voicemail.
It asks the questions that separate the two: whether the water followed a storm, whether it is coming through a ceiling versus a wall, and whether other rooms show the same pattern. That matters in a market where storm-driven roof damage is a real, documented call type, not a hypothetical one.
A shop running jobs across the back-to-back core and Bournville's cottages usually already has software tracking two different property types. AutoRev fits into that setup if you have one, or runs the booking, dispatch and invoicing itself if you would rather not juggle a second system.
A booked job is only the first step of what it does. It texts back anyone who rang off undecided and keeps following up until they book or say no, sends appointment reminders, tells the customer when the engineer is on the way, chases the estimate, invoices the finished job, follows up on unpaid bills, and asks for the Google review once the job is closed out.
Hear it answer a call, or book 20 minutes and we will walk through what you are missing after hours.