AI Receptionist for HVAC

Answering is the easy part

Most AI receptionists on the market are the same handful of white-label voice platforms with a different logo on the login page, and all of them stop at taking a message. AutoRev is proprietary end to end, built on the best models available and tuned to the individual shop. It works on top of the software you already run, or it runs the whole operation itself. Either way, picking up is where it starts rather than where it finishes.

1. 1
   Answers

   Every call, text and web chat in under 30 seconds, day or night, unlimited at once. Emergencies get triaged against your on-call rules and pushed straight to the tech on rotation.

2. 2
   Texts back

   The caller who hung up undecided gets a text with what you quoted and a link to pick a time. Most of them were not saying no, they were saying not right now.

3. 3
   Follows up

   It keeps working the lead until they book or tell you no. No lead sits in a folder waiting for someone in the office to remember it.

4. 4
   Reminds

   Appointment confirmations and reminders go out on their own, which is the cheapest way to cut no-shows you will ever find.

5. 5
   Tech on the way

   The customer gets told when someone is heading over and who it is. Fewer 'where are they' calls tying up your line.

6. 6
   Quotes and estimates

   Real ranges from your pricebook on the call, then a written estimate sent while the job is still fresh.

7. 7
   Chases the estimate

   Unsold estimates get worked on a schedule until there is an answer. This is usually the largest pile of recoverable revenue a shop is sitting on.

8. 8
   Invoices and collects

   The invoice goes out off the completed job, payment reminders go out after it, and the customer pays on a link.

9. 9
   Asks for the review

   A Google review request after every completed job. Local rank moves on review velocity and this is the step every busy shop drops.