Customer Success & Onboarding Lead

Remote (US)Full-timeCustomer

Get new customers live fast, then own support and renewal for AutoRev's growing customer base.

AutoRev AI builds the AI coworker for home service businesses. It answers every call and text, books the job, follows up on every lead, and clears the busywork that keeps techs and dispatchers off the tools they already run. HVAC, plumbing, electrical, and roofing companies run AutoRev today to stop losing revenue to missed calls and slow follow-up.

The role

AutoRev customers sign up because they're losing jobs to missed calls today, so the first week matters more here than at most software companies. If onboarding goes well, they see it working fast; if it doesn't, they never trust the product.

You'll own that first experience end to end: configuring new accounts correctly, connecting them to whatever FSM or CRM they run, and getting them live fast. After that, you own their ongoing support and renewal.

As we grow past our first wave of customers, you'll also shape what onboarding looks like at scale: templates, checklists, and the parts of setup that get faster for the next 50 customers, not just the one in front of you.

What you'll do

Configure new accounts correctly: hours, pricing, call flows, and FSM/CRM connections.
Get new customers live fast, and confirm the setup works with a real test before handing it off.
Be the first response when a customer has a question or something breaks.
Monitor usage and health signals and reach out proactively before an account churns.
Build the onboarding checklists and documentation that make ramping the next customer faster.
Loop product in on the setup issues that keep coming up across customers.
Track a live view of every account's health so nothing surprises you at renewal.
Own renewal conversations and flag expansion opportunities to sales.

What we're looking for

2+ years in customer success, onboarding, or implementation at a software company.
Comfortable being both the technical contact and the relationship contact for an account.
Clear, patient communication with non-technical business owners.
High attention to detail; a small setup mistake becomes a missed call for a real business.
You can prioritize your day across ten accounts that all feel urgent.
Proactive: you catch a struggling account before it becomes a churn conversation.
Comfortable owning a number (retention or expansion), not just a queue of tickets.

Nice to haves

Experience with field service or trade businesses.
Experience with a CRM or FSM platform (ServiceTitan, Housecall Pro, Jobber, or similar).
Experience building or improving an onboarding process, not just following one.

See AutoRev in action

Book a demo to see the product our team is building, before you join us.

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