Why Columbus HVAC Companies?
Columbus has unique market dynamics that make AI receptionists especially valuable:
- Extreme seasonal peaks: January furnace emergencies + July AC surge = 2x normal call volume
- Multi-county service areas: Franklin, Delaware, Union, Licking counties = long drive times between jobs
- After-hours premium: Columbus customers expect 24/7 availability, especially for emergencies
- Competitive market: 300+ licensed HVAC contractors in Columbus metro—speed to answer = winning the job
Choose Your Revenue Tier
Small Shops
$1-1.5M
Annual Revenue
Team: 2-4 techs
Owner: Lead tech + operator
Challenge: Can't answer while on ladder/in attic
Losing $178K-234K/year
from 120-180 missed calls/month
Growing Shops
$1.5-3M
Annual Revenue
Team: 5-8 techs
Office: 1 overwhelmed manager
Challenge: Peak volume crushes capacity
Losing $364K-540K/year
from 240-360 missed calls/month
Enterprise
$3M+
Annual Revenue
Team: 9-15+ techs
Office: 3-5 CSRs + call center
Challenge: $200K+ overhead, hold times
Losing $588K-2.4M/year
from 420-690 missed calls/month + inefficiencies
How It Works: Universal for All Columbus HVAC Shops
1. You Work, AI Answers
Whether you're on a roof in Powell, in an attic in Dublin, or dispatching from your Worthington office—AI answers every call in 1.8 seconds. No missed calls, no voicemail, no "let me call you back."
2. Books Jobs Automatically
AI checks your real-time calendar (Google Calendar or ServiceTitan), offers next available slots, books the appointment, sends SMS confirmation, and syncs to your dispatch system—all in under 2 minutes.
3. Works 24/7, Never Calls In Sick
After-hours emergencies? Covered. Lunch rush? Covered. January no-heat surge? Covered. AI handles unlimited concurrent calls—no hold times, no "sorry we're closed," no missed revenue.
56%
Average Booking Rate
(vs 38-45% with human CSRs)
4. Converts Better Than Humans
AI doesn't get distracted, doesn't have bad days, doesn't forget to ask for the sale. Consistent 56% booking rate across all calls—meaning more jobs booked from the same call volume.
Columbus Market Data: Why Speed Matters
Call-to-Booking Timeline in Columbus Metro
Customer calls at 2:30 p.m. (July, AC emergency)
Outside temp: 92°F. Inside temp: 84°F. Upstairs bedroom unbearable.
Competitor A: Voicemail (you're on a job site)
Customer hangs up, calls Competitor B
Competitor B: Answers in 3 rings (3 CSRs available)
Books same-day appointment for 6 p.m.
You lose the job
Lost revenue: $1,200 (emergency AC repair + filter + tune-up upsell)
With AutoRev AI:
AI answers in 1.8 seconds
Books 5 p.m. slot (even while you're on that job site), sends SMS confirmation, you win the job.
ServiceTitan Integration for All Tiers
Most Columbus HVAC shops run on ServiceTitan. AutoRev integrates directly, regardless of your company size:
| Feature | Small | Growing | Enterprise |
|---|---|---|---|
| Customer sync (name, phone, address) | ✅ | ✅ | ✅ |
| Job booking in next available slot | ✅ | ✅ | ✅ |
| SMS confirmations to customers | ✅ | ✅ | ✅ |
| AI call transcripts attached to job | ✅ | ✅ | ✅ |
| Multi-location routing | — | ⚠️ | ✅ |
| Priority customer recognition | — | ✅ | ✅ |
| Commercial vs residential triage | — | — | ✅ |
Common Questions from Columbus HVAC Owners
Can I keep my existing 614 phone number?
Yes. You forward your current number to AutoRev. Customers call the same number they've always called. You can undo the forwarding anytime (takes 30 seconds).
What happens if AI can't answer a technical question?
AI handles 92% of common questions. For technical details ("Do you service Carrier commercial chillers?"), it says: "Let me have [Your Name] call you back in the next hour to discuss specifics." You get a notification with the customer's question.
How does after-hours pricing work?
You control rules. Example: "After 6 p.m. and Sundays = $150 emergency trip charge." AI explains this when booking. Most Columbus customers say yes for true emergencies (no heat in January, no AC in July).
What if I'm already using an answering service?
Most Columbus HVAC shops who tried answering services report: 35-42% booking rates, slow response times, no calendar integration, and $650-1,200/month cost. AutoRev delivers 56% booking rates, 1.8-second answer times, perfect ServiceTitan sync, and $399-1,299/month depending on tier.
Ready to Stop Losing Revenue?
Choose your revenue tier above to see your specific ROI, Columbus market data, and implementation checklist. Or book a demo to see it live.
Local Support in Worthington
1121 Worthington Woods Blvd #1065, Columbus, OH 43085
10 minutes from most Columbus HVAC shops
